Virtual Consultation Guide: How Remote Custom Ordering Works

You don't need to visit Jaipur to order custom. Most of our customers order remotely—from other cities in India, from abroad, sometimes from the other side of the world. Here's exactly how our virtual consultation process works, so you know what to expect.

Step 1: Initial Contact

Reach Out

WhatsApp us at +91 70423 11214 or email with:

• What you're looking for (link to specific piece or general description)
• Any customizations you want
• Your event/occasion and date
• Any initial questions

What Happens Next

We respond within 24-48 hours (often faster) with:

• Confirmation of what's possible
• Any clarifying questions
• Initial guidance on options

Step 2: Consultation

Discussion Options

WhatsApp chat: Most common. Send photos, references, questions. We respond with options, suggestions, photos.

Email: For those who prefer email. Same information exchange.

Video call: Available for complex orders (bridal, large family orders). We can screen-share, show fabrics, discuss in real-time.

What We Discuss

• Design details and any modifications
• Colour options (we can send photos in different lighting)
• Fabric recommendations
• Timeline and pricing
• Any concerns or questions you have

Step 3: Final Decisions

Confirming Details

Before you order, we confirm:

• Exact design specifications
• Colour choice
• All customizations agreed upon
• Final price
• Timeline

Everything is documented so there's no confusion.

Visual References

We share:

• Photos of similar completed pieces
• Fabric photos in natural light
• Detail shots of embroidery
• Any references that help you visualize the final piece

Step 4: Measurements

Self-Measurement

We send you a detailed measurement guide with:

• Clear instructions for each measurement
• Photos showing how to measure
• Tips for accuracy
• Video tutorials if needed

Local Tailor Option

If you prefer, take our guide to a local tailor. They take measurements using our specifications.

Measurement Review

Once you send measurements, we review for any obvious errors or questions. We may ask for clarification or re-measurement of specific areas.

Step 5: Ordering & Payment

How to Order

• Order through our website, or
• We send a custom invoice for modified orders

Payment Options

• Credit/debit cards
• PayPal
• Bank transfer for large orders
• All transactions secure

Step 6: Production

During Production

• Your piece is handcrafted in our Jaipur atelier
• We can share progress updates on request
• If any questions arise, we contact you

Timeline

• Standard pieces: 4-5 weeks
• Bridal pieces: 6-8 weeks
• We notify you when production is complete

Step 7: Shipping

Domestic (India)

• Tracked shipping
• Typically 5-7 days
• Shipping usually included

International

• Tracked, insured shipping
• 7-14 days depending on destination
• Customs documentation handled
• Shipping cost quoted upfront

What Makes It Work

Clear Communication

We document everything. No assumptions, no surprises.

Visual Confirmation

Photos, references, examples—we ensure you can visualize what you're getting.

Measurement Accuracy

Our guides are detailed. Following them carefully = great fit.

Trust Building

Reviews from previous customers, photos of completed work, responsive communication—all build confidence.

Frequently Asked Questions

What if I'm in a different time zone?
We communicate asynchronously. Send messages when convenient; we respond within 24-48 hours.

Can I see fabric swatches before ordering?
Yes, we can mail fabric swatches internationally. Small cost, often credited to your order.

What if something doesn't fit?
Following our measurement guide minimizes this. Minor adjustments can be done by local tailors. We address genuine issues.

How do I know I can trust you?
Reviews, completed work photos, responsive communication. Start with a smaller piece if you want to test the process.