Refund policy

RETURNS & EXCHANGES

RASHIKA MITTAL IS COMMITTED TO ENSURING A SMOOTH TRANSACTION EXPERIENCE ON OUR WEBSITE. WE PRIORITIZE HIGH-QUALITY DELIVERY STANDARDS FOR ALL OUR PRODUCTS.

DOMESTIC ORDERS:
RETURNS AND EXCHANGES ARE PERMISSIBLE ONLY IF THE DELIVERED PRODUCT IS INCORRECT (I.E., IT DOES NOT MATCH THE ORDER CONFIRMATION) OR IF IT HAS A GENUINE QUALITY/MANUFACTURING DEFECT. IN THESE CASES, WE WILL RE-FULFILL YOUR ORDER WITH THE SAME OR A SIMILAR PRODUCT AFTER REVIEWING THE ISSUE WITHIN A SPECIFIED TIME FRAME (SEE CUSTOMER CARE BELOW).

DUE TO THE NATURE OF OUR PRODUCTS, WE RESERVE THE RIGHT TO DETERMINE THE APPROPRIATE RESOLUTION FOR ANY SITUATION. EACH RETURN OR EXCHANGE REQUEST IS HANDLED INDIVIDUALLY, AND WE ENCOURAGE YOU TO CONTACT OUR CUSTOMER CARE FOR A SWIFT RESOLUTION.

REGRETTABLY, RETURNS AND EXCHANGES ARE NOT ALLOWED UNDER ANY OTHER CIRCUMSTANCES. CUSTOMERS ARE ADVISED TO CAREFULLY VERIFY AND REVIEW THEIR ORDERS, INCLUDING COLORS, SIZES, QUANTITIES, ETC., BEFORE PLACING THEM.

REFUNDS WILL NOT BE ISSUED IF THE CUSTOMER PROVIDES AN INCORRECT OR INCOMPLETE SHIPPING ADDRESS, IF THERE ARE 3 FAILED DELIVERY ATTEMPTS BY OUR SHIPPING AGENCY, OR IF THE PACKAGE IS REFUSED BY THE RECIPIENT.

PRODUCTS PURCHASED ONLINE CANNOT BE EXCHANGED OR RETURNED IN-STORE.

PURCHASES MADE DURING SALES OR DISCOUNTS ARE NOT ELIGIBLE FOR ANY RETURN OR EXCHANGE.

BEFORE ACCEPTING DELIVERY OF ANY MERCHANDISE, PLEASE ENSURE IT IS IN GOOD CONDITION AND HAS NOT BEEN TAMPERED WITH. IF YOU RECEIVE A PACKAGE THAT APPEARS TO BE DAMAGED IN TRANSIT, PLEASE RETAIN THE ORIGINAL PACKAGING (INCLUDING PRICE TAGS, INVOICES, LABELS, ETC.) UNTIL OUR INSURANCE ADJUSTER CAN INSPECT THE DAMAGE.

ADDITIONALLY, PLEASE NOTE ANY DETAILS ABOUT THE DAMAGED MERCHANDISE ON THE DELIVERY RECEIPT INSTEAD OF SIGNING IT AS 'RECEIVED'.

DISCLAIMER:
ALL POLICIES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. IN THE EVENT OF ANY CONFLICT, THE TERMS & CONDITIONS POLICY WILL PREVAIL.

CUSTOMER CARE:
TO RETURN OR EXCHANGE AN INCORRECT PRODUCT OR REPORT A GENUINE QUALITY/MANUFACTURING DEFECT, PLEASE CONTACT OUR CUSTOMER CARE WITHIN 48 HOURS OF DELIVERY:

- PROVIDE YOUR ORDER NUMBER, DATE OF TRANSACTION, DELIVERY ADDRESS, OPENING VIDEO AND AN IMAGE OF THE INCORRECT OR DEFECTIVE ITEM TO OUR CUSTOMER CARE TEAM.