First-Time Custom Order Guide: Everything You Need to Know

Ordering custom Indian wear for the first time can feel intimidating. What if you measure wrong? What if it doesn't look like the picture? What if you need changes? Take a breath. We've helped hundreds of first-time custom buyers, and this guide answers every question you might have.

Is Custom Right for You?

Custom is perfect if:

• Standard sizes never quite fit you
• You want a specific colour or modification
• You're investing in a special occasion piece
• You value handcrafted quality over fast fashion
• You have 5-6 weeks before your event

Custom might not be right if:

• You need something in under 3 weeks
• You're unsure what you want and need to try options
• You prefer to see/touch before buying (though you can visit our atelier)

How Custom Ordering Works: Step by Step

Step 1: Choose Your Piece

Browse the website. When you find something you love:

• Save the product link or screenshot it
• Note any changes you'd want (different colour, sleeve length, etc.)
• Check the price and production timeline

Step 2: Reach Out

WhatsApp us at +91 70423 11214 with:

• The piece you're interested in
• Any customizations you want
• Your event and date
• Any questions

We'll confirm what's possible and provide a complete quote.

Step 3: Place Your Order

Once you're ready:

• Order through the website, or
• We can send a custom invoice for modified orders

Step 4: Provide Measurements

After ordering, we'll send you a measurement guide. Take your time getting this right—it's the most important step.

Step 5: Production

Your piece is handcrafted in Jaipur. Standard time is 4-5 weeks. We'll update you when it ships.

Step 6: Delivery

Your piece arrives at your door, ready to wear.

First-Timer FAQs

About Measurements

What if I measure wrong?
Our guide is detailed with photos. Follow it carefully, have someone help you, and measure twice. If you're uncertain, have a local tailor take measurements using our guide.

Can I send measurements I already have?
Yes, but verify they're current and taken correctly. Old measurements or dress size conversions can lead to fit issues.

What if my size changes before the event?
Order with reasonable lead time. Minor changes can be adjusted locally; significant changes may require reordering.

About the Product

Will it look like the photos?
Yes. What you see is handcrafted, and that's what you receive. Minor variations exist in handmade embroidery (making each piece unique), but the design, colour, and quality match the images.

Can I see more photos before ordering?
Ask! We can often share additional angles or detail shots.

What if I want a colour not shown?
Ask. Many designs can be made in alternate colours. We'll tell you what's possible.

About Customizations

How do I know what changes are possible?
Ask. Common modifications (neckline, sleeves, length, colour) are usually possible. We'll tell you if something isn't.

Is there extra cost for customizations?
Minor changes (sleeve length, neckline depth) usually don't have extra cost. Significant changes (added embroidery, major redesign) might. We quote everything upfront.

About Timing

When should I order?
Ideally 6-8 weeks before your event. Minimum 5 weeks for standard orders. Bridal pieces need 8-10 weeks.

Can you rush an order?
Sometimes, with limitations. Rush orders (under 4 weeks) have fewer customization options and may have additional charges.

About Payment & Delivery

When do I pay?
Full payment at time of ordering. Custom pieces are made specifically for you.

Is shipping included?
Domestic shipping within India is typically included. International shipping is additional.

What if I'm not home for delivery?
Packages are shipped with tracking. You can coordinate delivery timing or redirect to another address.

About Problems

What if it doesn't fit?
Minor adjustments can be made by any local tailor. If there's a significant fit issue due to our error, contact us immediately to discuss solutions.

What if there's a defect?
Contact us with photos immediately. We take quality seriously and will address genuine defects.

Can I return custom orders?
Custom pieces are made specifically for you and cannot be returned for preference. However, we address genuine quality issues.

Tips for First-Time Buyers

Start simple: If you're nervous, start with a kurta set rather than a bridal lehenga. Get comfortable with the process.

Ask questions: No question is stupid. We'd rather explain than have you confused.

Be honest about timeline: Tell us your real event date. We'll tell you if it's feasible.

Trust the process: Custom takes time because it's handmade. The wait is worth it.

What First-Time Customers Say

Most first-time buyers become repeat customers because:

• The fit is better than anything they've bought off-the-rack
• The quality exceeds expectations
• The process is smoother than anticipated
• Having pieces made for their body is a revelation

Still Have Questions?

Message us. Seriously. We're happy to answer any question before you commit. There's no pressure to buy, and we'd rather you feel confident about your order.